A Year to Cancel a Contract

Anyone out there?

Around June/July 2016 I received a call from one of Telkom's agencies selling a product : R118 for a router, 2 sim cards, 10GB of data, some free minutes and such. Wow! What a deal I thought to myself, it must be too good to be true. And it definitely was. I inquired from the sales lady if there was any limitations to the usage of the data and was advised that there was no such limitations and agreed to get this so-called amazing deal. A week or so later I received all the bits and bobs that was included in the contract and was super excited to start my uproar of downloading. To my amazement, I did not receive all the data that was promised and assumed it was probably just an error. I called the Telkom call centre to inquire about the data as well as the extra charges regarding the activation of the sim cards (the sales lady did not inform me of these charges but I accepted them anyway) and was told that someone would get back to me regarding the data . No response from Telkom. A week or so later I called again to find out about the lack of data and was finally informed that as per this contract I would get the 10GB of data ONLY when I am connected to a Telkom Wifi Hotspot (which is usually in public areas like malls and such). Huh? This is not what I was sold. So I requested that I either be given what I was sold or to cancel the contract immediately with no penalties as it is not my fault the sales lady did not know what she was selling. I was emailed the cancellations forms which I filled in and sent in at the end of September 2016. I called at the end of October/beginning of November to find out the status of the cancellation as I was still being debited for the contract and was advised that the cancellation is pending and that they just need to listen to the recording of that sales call and that the debit orders will still continue until the contract is cancelled, but as long as i do not use the sim cards, then a full reimbur*****t can take place on those debit orders. Fine, I was patient enough to understand the process of having to get a hold of those recordings so I was expecting feedback in the new month or so.

Fast forward - it is now 31 October 2017, a year later, and my contract IS STILL NOT CANCELLED. I call regularly to find out the status of this cancellation, i even resent the cancellation forms, spoke to a supervisor, was told numerous times that they will escalate the matter and get back to me and yet no one ever does!!!! In August 2017 I even resorted to posting on Telkom's facebook page in the hopes that someone would make the effort to sort this out but alas, i get messages every now and again saying that someone is working on this matter and feedback will be given soon, but again, Not a single call received from Telkom.

This definitely has to be the most pathetic service I have ever received in my life. Is there anyone, anyone at Telkom that is bothered enough to sort this out for me???