A week without phone or adsl

Very simple. Telkom homme line with ADSL 10mbps line *** just died a week ago.<br> <br> Logged the fault got a reference number. Phoned and got told they have the fault logging and will fx it when they get the chance. I have had no phone or internet for a week. <br> <br> II would like it fixed IMMEDIATELY. I would also like a credit against my account for the time I had no service.<br> <br>