A Week of Reporting a Fault with No Follow Up

Item: Telkom
Rating: 2
Author: Karen C

Over a week ago, I reported a fault to Telkom - our landline is faulty. I reported it online as they advise. I have since called several times to follow up on the fixing of this to no avail. The customer care say they have escalated the problem, but no one fixes this or comes back to us with a solution.

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Replies (1)

Telkom's replyOfficial

20 Aug 2015, 14:43

Hello Frodo1,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM136585

Regards
Luleka
Telkom Social Media Team

Telkom's reply20 Aug 2015, 14:43

Official