A week later no response.

After calling almost all the branches around pretoria and none had the IPhone 6 plus on stock I decided to order online on Sunday 10th April. Monday morning I received a call and the lady took all my details and address for delivery of the phone. She said that a tracking number for the parcel will follow.Tuesday passed with no word. Wednesday I then decided to call and spoke to a lady who said she is unable to help but will escalate to the relevant department and someone should contact me shortly.but no one did. On Friday I spoke to a lady online kelebogile her name. Took my details and promised to get back to me. Monday 18th nothing.decided the call today and spoke to a lady who said that she will transfer me to the sales department.to make things worse I held on the line for 30 minutes and dropped after realising that no one will answer. I took it to social media and sent a massage on your Facebook page. My details was taken again and guess what no one has contacted me. Will I ever get any feedback? Good or bad?any feedback is better than being in the dark.