A week Later my order hasn’t arrived!!

I had app**** for the big deal last week and a consultant did call me back to capture all my relevant details. However no follow up on their side was made and I did not receive an email or sms to confirm the order.

I had to call back myself again yesterday to find out what was happening and the consultant who was assisting me said that he could help finalize the order for me but was taking long to and when I asked him to call me back he said he was unable to as he would be forced to take the next customer on the line until the phone call got cut.

Later in the day I then went to the Telkom branch at the nearby mall to find out what was happening, they told me that because I had ordered it online there was nothing they could do about it because they won’t even be able to see the progress on their side.

When I left the mall I called the 10213 number again and explained the situation to the consultant. She told me that they guy who I had spoken to earlier should have told me that the deal had already reached the 5000 limit earlier this week, and she will ask him to contact me about this instead. I didn’t understand why because I app**** for it last week already. I even got an order number and the first lady who assisted me even gave me a new email address and password etc!

This is such an inconvenience and waste of my time and airtime because I have to call them and run behind them all the time. My emails just go unanswered as well!