A week later and still no feedback

William from the social media team rep**** to my original Hello Peter complaint (***) with the following:<br> <br> \Good day<br> <br> This refers to the Hellopeter post about the query you raised with us.<br> <br> It will be our pleasure to assist you.<br> <br> We apologize for the inconvenience caused.<br> <br> This might prove to be difficult because it is advisable in the content of the courier page that you sign when you are content that you have received the goods in good order.\"<br> <br> I have not had any further feedback and I need a solid answer now as to whether I will be getting my router or whether I must cancel my contract with Telkom and send the goods back."