A week later and no Telkom service

I We realised our Telkom landline was non-functional on Sunday 24 January. <br> On 25 January, after many hours online trying to get a number for fault reporting. The only number I found was 10210. I phoned; just to be told \.... We are experiencing high call volumes......\" After a good 15 -20 minutes I decided to register the fault online. Reference number is: 380CNK250116.<br> I checked various time online for progress, no additional info was given. Eventually I got hold of a call centre person on 29 January and was told the technician is currently busy with my faulty line. No fix, so I phoned again on 30 January, same response. The person said they will get the technician to phone me, no call.<br> I am paying for 4 weeks of 10Meg ADSL line, 25% of the time the line was down. I am paying for 4 weeks service for my ISP, 25% of time I could not use it due to line down.<br> I am using the line for business purposes and my son for school assignments. <br> I find Telkom's lack of accessibility to warm blooded people extremely frustrating.<br> Telkom, please get my fault sorted and get a person to phone me to confirm the fault has been repaired. <br> "