A week Later and Contract is still not activated! Incompetence at its WORST.

I app**** for a contract with Telkom on the 10th of October through their online system and was approved. On the 16th of October Telkom debited my account and I received an sms that they were processing the order for delivery. The courier attempted to deliver on the 24th of October but could not do so because Telkom wrote the wrong ID number on the delivery package. After a back and forth, and wasted airtime the order was finally delivered with the correct ID number on the 1st of November. When I thought the chapter was closed, seems I was too quick to think so. Telkom still has not activated the contract and I am still sitting with a phone that I can't use until Telkom activates the contract. It does not end there, once Telkom has activated the contract I still have to do a number change. All in all, Telkom is taking a month to conclude a simple order which they already approved and delivered. I have not known this much incompetence!