A week and no support

<p>I have a VDSL line and the line went down a week ago. I logged a call and was told within 12 hours it was assigned to a technican. It has now been a week and the line is still down. Nobody seems to be able to tell me what the progress is and why it is taking so long. I keep phoning and keep getting told that it is with a technician but after a week I now have my doubts. I tried escalating the call but nothing happened and tried talking to a supervisor who at first said he couldnt help and when I persisted with my complaint he promised to phone and find out and get back to be and since then I have heard nothing since. The question now is will I ever get support.</p>