A very very bad service!!!!

<p>I received an sms ffrom Telekom on the 16th of September, informing me that I am due for an upgrade. I decided to contact them immediately after holding for over 30 minutes I finally got through to a consultant. Who was not polite however I let that one go. We managed to go through the whole process and I was informed that the courier company would be in touch with me in the next 5 working days. I decided to call on the 21st just to see if everything was okay and thethere it started! I was sent from pillar to post. Sales don't do upgrades and upgrades can't access my account but someone managed to go to the "back office" and tell me that everything is okay. So I called again on the 23rd, low and behold "Arthur once again does not know what Martha is doing", my upgrade is up for negotiation! I have been with them for 2 years. From the first day I opened an account with them I have had to beg and plead to get my cellphone. I called again on the 27th still no one can assist me. I called once more today the 29th of September and now the original sales consultant that assisted me did not do her work correctly and now some documents are required by some credit division, documents that are unnecessary had the consultant advised that this was a telephonic upgrade! I have wasted 2 weeks contacting them and still no cellphone. I received 2 sms's congratulating me on my new "upgrade" but here I am no cellphone. I am cancelling my contract, this is ridiculous!!!</p> <p> </p>