A very unpleasant experience

<p>In April of 2016, I app**** for a Telkom LTE contract after having a demo done to assure that the speeds were acceptable. On the 30th of April, I collected the device and the service was activated. I experienced terrible speeds that were four to five times lower than the speeds that I had tested personally when the demo was conducted. Two days later on the 2nd of May, I went to the store to cancel the contract and I also returned the device. A few days later the shop called me and said that I should pick up the device again because they were not actually allowed to take the device. They advised me that someone from Telkom would pick up the device at my residence. No one from Telkom ever came. 21 business days later, I receive a call from the Telkom cancellations department telling me to take the device back to the shop. Yes, the very shop that refused to take the device earlier. I was advised that I would have to pay for the service until I took the device back. So, I took the device back on the 2nd of June after struggling with the shop to accept the device. I was told by the cancellations department that I would only be billed for the 2 days of June at the end of June.</p> <p> </p> <p>On the 16th of June, I called the cancellations and billing department to ascertain the current status of the cancellation. They were unable to tell me what my final bill would be and they were of no help. So, I went back to the Telkom shop and they said that the device would only be collected 30 days from now and that I would have to pay the full fee for June and some time afterward my account would be credited.</p> <p> </p> <p>I have never before experienced such confusion and lack of professional conduct from a business but is seems Telkom is able to set the bar at new lows. My advice for anyone reading this is that if they wish to remain sane, they should avoid Telkom like the plague.</p>