A very disgruntled client of 30 years

One star is too much to give Telkom. I am disgusted with this company. I didn't think any business could compare to Eskom but Telkom does.

In January 2022, I had my insurance debit amount bounce as I had been waiting for payments to come into my account. Telkom insurance got hold of me and I explained my situation. They told me they could give me a months grace period. I thanked them, and yes, my account was debited successfully again from February onwards.

I did not consider it again, until last month, my phone was ****** and I wanted to make a claim. When I called the insurance office, I was told that my account had been closed in January. When I asked why I had been debited every month since then, there were no answers. I was told to email my statements to them. I explained that I had never - and I mean never - received a separate statement for this account, as it was a separate account to my other lines. They did not believe me and I sent them proof on my line statement to show them and asked them if I could give them bank statements from January to prove that payments have been coming off every month.

I am still waiting to hear from someone and this is now 6 weeks later. I would like either my years debit amounts to be refunded me or my account to be reinstated, so that I can put my claim through.

Would someone please deal with this issue!!!! I have been a client for 30 years and am looking for a new provider.