A useless company that has just NEVER changed...

<p>After decades of poor to terrible service I vowed to never use a Telkom product again.</p> <p>On the 18th May I was contacted by "a representative of Telkom" telesales operator offering me a WiFi router. Since I have never found an operator whose signal is strong enough to work where I live. After long discussions with the operator I was assured that their product would work at my house, and if not I could return the product within 7 days at no cost to myself.</p> <p>3 days later I received the router. I had been told that the courier would RICA the phone. He never did.</p> <p>The next day i tried to contact the courier and Telkom to find out what I should do to get it RICA'd. I was told to take the SIM card to Checkers or another large store and RICA it.</p> <p>On the second day I went to Pick n Pay and Checkers, both of whom would not RICA the card as I hadn't bought it at their store. I eventually bought a new card from Checkers.</p> <p>I went home and tried the router, but it couldn't get a strong enough signal. Sunday I took the router to the Telkom store at The Glen to return it. I was told if I had bought it online I needed to return it via the courier.</p> <p>On the fourth day I contacted the couriers to return the router, they told me the order had to come from Telkom. I found Telkom service centre and was told that since I was still in the cooling off period they would arrange for the collection of the router, and ensure that I was not charged for it.</p> <p>Three days later the router had not been collected. I phoned Telkom to query this and they said somebody would be coming.</p> <p>Fast forward to the beginning of June... I am still sitting with the router in its box waiting to be collected, and have now received an invoice from Telkom for almost R300.</p> <p>Phone Telkom again, apparently I was sold the router by a third party company, and they must arrange the collection, and since the 7 day cooling off period is now passed I must pay the invoice, cancel the contract with Telkom and pay the associated penalties for doing that!</p> <p>I was given two number for the third party company (Sell Direct in Cape Town). One number ... no answer, the other doesn't exist... googled it... found a third number.... Also no answer.</p> <p>Angry... Frustrated... Annoyed... </p> <p>If I ever sort this out, I swear I will NEVER, EVER have dealings with Telkom again... And I will actively warn everyone I come into contact with to avoid this company if at all possible! Some things just don't ever change!</p> <p> </p> <p> </p> <p> </p>