A TURTLE IS FASTER THAN TELKOM MOBILE

Good day all I app**** for a new smart phone via Telkom Mobile website. My application was approved and Telkom has already debit my bank account but I have not received my smart phone. My account was debit on the 13SEP2017 and on the 15SEP2017 I get a phone call informing me they do not have stock and I must pick a new smart phone. On Saturday 16SEP2017 I call Telkom to change my plan and I am informed they have stock of the smart phone at their inbound sales department but there stock is not the same stock as their online sales department. Is Telkom not one company or are there many different Telkom companies? Today 20SEP2017 I call Telkom to follow up on my delivery and they are surprised I have not received my smart phone as the delivery date was 19SEP2017. The lady informed me the courier company was too busy and could not deliver on the 19SEP2017 but will deliver today 20SEP2017. Today 20SEP2017 and it is the end of business and I still have not received my delivery. I would expect if you miss the origin delivery date that you would prioritise for the next day. I am a new client and is this the type of service I can expect to receive from Telkom?