SM
Sisa M

1 reviews | Active since Oct 2016

06 Oct 2016, 12:29

A troublesome contract

<p>Hi I am Sisa Mack I have just submitted my review but I noticed that I did not rate it. My compliant is with Telkom about a contract that I have signed up with them but then after I got it I realised that it can do what they promise it will do for me. So I opted to cancel the contract on the 01 July 2016 after they advised me that I was ill advised about the contract when signing up for it. My pain is that since then the contract has not been cancelled and they keep on debiting on my account and that put me in a finance difficult. The ther thing is that the amount of monthly fees ae more than what I signed up for, I am sincerely asking for assistance in this regard.</p> <p> </p> <p>Thank you.</p>

0
Replies (2)
Telkom
Telkom's reply06 Oct 2016, 21:30
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

SM
Sisa M's update10 Oct 2016, 08:25
Reviewer Update

From
Social Media
To
Cc
Copy Socia, RNS Socialites
Date
Sat 18:46

Message Body

Good day

Hope this mail finds you well.

Please confirm the number that you cancelled. We would love to assist accordingly.

Kind Regards

Sikelelwa Nogaga

Social Media Team

T: +27 (0) 81180

I have forwarded the numbers so I'm waiting for their response.