A telecommunication company that lacks communication!!!

I have been without internet connection from 23/12/2021. After calling daily I finally got through to a gentleman who gave me a proper update. This gentleman was kind enough to let me know that I can get a Sim card with my package. This is where the nightmare begins. I go to the store albeit a few days later. I get told that I was given a simcard and therefore a Sim swop would be done. The next day I put the Sim card in a device happy that all will be well. No such luck. I phone the call Centre and am advised that the simcard is active since 2018.how is that even possible? I then proceed to telkom Musgrave where the lady advises yes the Sim is indeed active but my device is not reading the Sim. I tried enquire about purchasing a router of some sort but was quickly dismissed. I get home, change the Sim into a different device, now the pop up appears that there is no data. I call 10210 after a lengthy call, all the gentleman could tell me is that there is an issue with the cables of my adsl line- this was not the reason for my call as I am already aware! I am paying for a service yet after 2 solid weeks I am still sitting with no internet connection! Buying data daily is costing me a bucket. And it's not like I have any choice as I work remotely!!!