A Technological Disaster That’s Costing Millions

In 2025, it's shocking that a major company still operates with such catastrophic digital failures. Fire the developers? Sure. But fire the management too. This isn’t a glitch—it’s a full-blown operational collapse that’s been ignored for years.

Customers can’t pay bills, buy airtime, upgrade contracts, or even log in. The app doesn’t work. The website doesn’t work. And this isn’t new. For five years, I’ve been locked out of the website. For two years, the app has been completely useless for buying or transferring data. That’s not a bug—it’s negligence.

Customer care? A masterclass in frustration. Long waits, zero resolution, and a tone-deaf response to a widespread issue. It’s like shouting into a void.

This isn’t just poor service. It’s a betrayal of customer trust. In an age where digital access is everything, how does a company survive when its core platforms are broken? How do you justify the salaries of executives who’ve watched this unfold and done nothing?

The silence is deafening. The incompetence is staggering. The damage—to both reputation and revenue—is likely irreversible unless radical change happens now.

#DigitalDisaster #CustomerNeglect #TechFail #FixItNow