A star is an over rating, Telkom deserves a negative 5 star!!

So last week I upgraded my phone since I was due for an upgrade, the device was delivered on time this time but without a Sim card. Me thinking that things have changed, I inserted my simcards as normal but the upgraded Sim didn't have network, on the document received along with the device it was said that should I not have network connection in 48 hours I should phone them, I called and spoke to Naledi who didn't help but just referred me to a Telkom branch for a Sim swap of which I mentioned that I won't do that since it's their incompetence that's causing all this mess and If I wanted to do branch service I would have upgraded my device at the branch. 3 days later I phone Telkom customer care and we went through Sim settings with Lesego but never worked, I phoned again and spoke to Portia who said she will send me the settings of which I never got, I phoned again and spoke to Xoliswa who sent the same settings that I went through in the morning and when I asked for escalation to this matter I was referred to the branch again, I was transfered to sales to enquire about the order and spoke to Ayanda who also just referred me to the branch and when asked about the turnaround time for Sim to be reconnected she said +-7 hours, I'm already on 72 hours of no service and I'm being told that I will need to switch off my phone for another 7 hours. Really??? I honestly don't know why I'm still with Telkom as this is not the 1st upgrade issue encounter. You guys need to do better... Your branch service is also poor, clearly your priority is only on gains and not great customer service