Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

02 May 2018, 13:41

A sorry excuse for a public service organisation

Dear Telkom Social Media Team, Unfortunately the fault you claimed was fixed has not been fixed. I used this platform because I was hoping to get a better service than Telkom's call centre (10210) but sadly it appears as if the Telkom Social Media Team is as ineffective as the call centre in actually helping solve customer's problems. Instead of simply following procedure, why don't you actually investigate what has been happening with my ADSL line, and actually do something constructive. You technicians have "claimed" that over 100 faults reported by myself have been "repaired", when within 24hrs the fault re-appears again. I think its time you actually do your job and escalate this issue to someone senior enough in Telkom who can actually solve a problem.

Once again Telkom fails miserably... A sorry excuse for a public service organisation.

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Replies (1)
's update14 May 2018, 14:28
Reviewer Update
That is not good enough. Over 100 technicians have been assigned and failed to fix the fault. Instead of telling me that a technician has been assigned why don't you tell me that you have escalated this issue to a manager who will personally take responsibility for solving this problem.