A simple transfer ....

<p>On the 11th May 2016 I called Telkom to advise that we would be moving, and requested that our Telkom facility be transferred to our new home on the 1st of June 2016. Reference number *** was provided.</p> <p> </p> <p>Fairly simple and standard request I thought.</p> <p> </p> <p>On the 11/5/2016 I was advised by our domestic that a Telkom technician was at our current home to install a new Telkom line. I then again called to advise that this was incorrect, and that the move date was 1/6/2016. Also, the new line had to be installed at the NEW house.</p> <p> </p> <p>On 13/5/2016 I was advised by the current owner of our new home that a Telkom technician was there to install our new line! I again contacted Telkom to request that they only instal the new line on the 1/6/2016, and also told them to please check their information, as this was the date originally advised.</p> <p> </p> <p>Sunday 15/5/2016, our Telkom line is out of order. Monday 16/5/2016, called Telkom again as it appears our service has been disconnected. After some time and another lengthy discussion with the consultant, I was assured that the line has been restored. I have checked with my domestic only to be told that the line is still not working!!!</p> <p> </p> <p>Please can Telkom arrange the following:</p> <p>- Ensure that my line is currently working</p> <p>- Disconnect my existing line on 1/6/2016</p> <p>- Instal new line as arranged on 1/6/2016</p> <p> </p> <p>It's not that hard, and I'm pretty sure this isn't the first request of this nature processed by Telkom! Come on people. Grossly *********** and annoying lack of customer service. </p> <p> </p>