A simple account upgrade.

I asked for my account to be upgraded over a month ago. The line was updated fine but not the account so I called in. Since then nothing has changed, I have been told I'll receive feedback from nearly 10 different people and nothing has been done for such a simple thing. A simple account upgrade. I also enjoyed the call center agent who put the phone down on me after TWO sets of 20 minute waits.<br> <br> There was of course no problem charging me more for the line I cant use because upgrading an account is apparently impossible.<br> <br> I look forward to a probable \We'll get back to you"before never hearing back again. What a frustrating ordeal for something so simple. It's staggering."""