A ****ty customer service for such a reputable service provider

I'm very disappointed with telkom mobile and how my data suddenly depletes so quickly of late however I'm more disappointed with the customer care staff. I called in yesterday to query my data and I was assisted or should I say not assisted by a lady called Silindile Mkhize, she had no clue at all about what she was doing or saying and kept on consulting with her team leader every 5minutes(the team leader's name is Tshepo). She didn't know how to explain my usage or even give me the reason why the data gets depleted so quickly, her excuse was that I'm stressing her out and that she was still new, which is utter bull**** because she went through training and I'm sure they signed her off as ready and equipped before she could go live and take calls. She then told me that the SMS that I got from telkom that stated the time and date of which the data will be depleted is absolute nonsense and I should ignore it. After being on the call for over 50 minutes I then requested a recording of the call to be sent to me. She then told me she would email her team leader to send me the call, I asked to be CCd on that email because I felt I was being taken for a fool. She then said that she CCd me and that the team leader would call me. I have given them more than 24hours and I haven't received any email or call from neither of them. If this is the kind of **** service that we going to receive as customers then Telkom needs to revamp their customer care team or close shop because we tired of the **** that we have to put up with especially if we know that we are loyal customers who even went as far as recommending telkom to many friends and family. Get your **** together!