A serious joke of a delivery company

<p> </p> <p>Good day</p> <p>I spoke to Shawn from Mondo/Telkom on behalf of Telkom, I purchased Huawei y5II Gold on 23/08/2016</p> <p>I just received the delivery and was advised I can call the delivery company DSV for any wrong deliveries.</p> <p>I called them 29/09/2016 and spoke to different agents who gave me numbers that do not work, I was given Green connect number by Dimakatso at DSV ********** 888 and ********** 581</p> <p>Then upon me logging a complaint as to why they are giving client’s wrong or un-contactable numbers I was given an email address of which no one has contacted me. And their told me upon delivery that I have 7 days to advise them of any mishaps with phone. But the channels for me to log my complaint are not accessible</p> <p>I called them today as I was still not getting any response and I spoke to Nelson who advised that client’s are complaining about the non contact for Mondo on behalf of Telkom but they fail to have the matter addressed. That is a serious lack of professionalism as Most people are not satisfied with their level of service.</p> <p>I was referred to “Rewards Call” which I was told is the people who provide the device. But they also gave me the same numbers I cannot get through to.</p> <p> I am currently in position on a wrong delivery , I strictly requested for gold colour, and to my surprise and my highly dissatisfied service I received a black colour. And Now Telkom is sending messages as well that any queries to be referred to the same details I cannot get hold off</p> <p>Please be aware when you get calls from Telkom /Mondo because they are really not professional</p> <p>I am highly frustrated and just need my issue to be resolved</p>