a refrence number with no feedback wont make me happy telkom.

Good day, it is now the third consecutive month, with absolutely no feedback as promised, please find qouted bellow. the problem still persists, with the added new problem, off the same montly freeme data package i load for R305 which i loaded on the 29th of october will now expire on on the 07th of november. so a 30 day package will only last me 10 days?. ive had enough of this telkom. i will now be taking legal action for false adverti*****t, and ********** charges. evryone do not expect any help feedback or customer support from telkom. telkom rep**** privately. " Official private business reply Good day Donovan. Sorry for the delay and inconvenience caused. We've escalated this matter for our consultants to urgently assist and advise. Feedback will be provided. Thank you. Regards, Moenieb. Telkom Social Media Team. "