A rare breed at Telkom

A nightmare which unfolded by the simple act of applying for a cellphone contract on-line over a period of five weeks does not begin to describe my angst and frustration at the level of complacency and inefficacy experienced from all those individuals that dealt with my application with the exception of Ignatia who was hardworking and followed up well. It is rather a pity that Mr Maseko-the CEO of Telkom is inaccessible to customers who wish to provide him feedback so that he can improve the way his teams deal with the public. I do have my letter drafted Mr Maseko should you wish to receive it-call me.<br> <br> The person that has somewhat restored some faith over this experience is Rafiek Jacobs at the Canal Walk Branch (near pick and pay) and my main reason for writing this note. He is pleasant, efficient and remembers customers and understands the processes of the organisation. He made us feel very welcome when we walked into the branch the second time round too. He should be used as a role model in-terms of dealing with customers.