a ****** customer consultant

Blocked a lost sim card. Called the customer care line on saturday after finding the sim. Was told to go to a telkom store and do a sim swap. Told to take my proof of residence, R35 and ID. Went to the waterfall mall branch and was assisted by a ****** woman suzan nel who kept on referring to me as \you people". Asked her twice to stop calling me that and said \""you people want things to be done for you\"". What kind of service is that? I walked out the store"