HV
Hannes V

1 reviews | Active since May 2012

13 Jul 2015, 15:10

A prime example of a company that will lie to take

In April I app**** for a Telom land line and ADSL. After spending more than 8 hours in the Gape Gate shop. I was informed all problems with getting the line was sorted out. FYI the Telkom line number for that shop dos not work and when I showed it to them in the office they responded that they don't want calls. When I got the ADSL line working for the first week it went well but then the **** started. The adsl line is so slow that our internet banking bombs out and that we cannot receive emails. I have phoned numbers times, sent more than 12 hours listening to the **** music on the line and all they do is tell me \SORRY BUT I CAN NOT DO ANYTING". When I log a fault they just clear the fault a day later without informing or asking me if the problem is sorted. They lie and ******** all the way. I even wanted to cancel the line to day but can't find an email address to do it and after spending another 1.5 hours on the phone they put the phone down in my ear. They don't want to get the problem sorted and only want the money. """

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Replies (1)
Telkom
Telkom's reply13 Jul 2015, 16:24
Official
Hello BigmanH,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Your reference number is SM125183.

We apologize for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
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