A non existant service

My name is Ryno for more then a month now i have not been able to use my telkom adsl line... I have been phoning day in and day out only to be told by telkom consultants they will look into it and then dispatch a telkom technician to my address... And then i receive sms's every time i complain to tell me my line issue has been resolved... I have not seen a technician at my premises once so recently i phoned a telkom consultant and they said my issue has been resolved the technician does it remotely then i got angry.. Because it does not make sense how can you possibly fix my line remotely if it might be a break in the cable or something... I am so sick of this non existing service telkom service i want a technician at my premises in gansbaai, voortrekker street 30 in 48 hours or else i am cancelling my telkom subscription and going wireless with an ISP service with legitimate existing services... Because i am done with telkom and this non existing service, i really hope someone in telkom reads this because i have had enough of this!!