A nightmare trying to cancel a digital contact

I want to cancel a contract for a router whose contact is about to expire. I've spent 2 hours on the phone & Internet & got nowhere. With Telkom's new service one been unable to speak to a living human being. First I tried my Telkom app, which gives me all sorts of info but no opportunity to cancel a digital contact. Then I phone 08110 (I think) & it tells me to go into telkom.co.sa & choose Manage my contact. There's no such choice. I google & google tells me to another Telkom site & click on the top righthand corner & choose something to do with cancelling a contract. The info is partially correct. I can cancel but have to cancel the account, which contains about 5 contracts. I only want to cancel one small contact. A week ago Telkom phoned me to sell a new cellphone. They did a great job but diff they weren't able to cancel my mobile router contact, Bottom line: make it as simple to cancel as to buy. Test to see if your instructions work. Add a cancellation option to the Telkom app. The app is good & quick. Phoning machines is often a time consuming nightmare. John Child ***