a nightmare that just won't end

i will not harp on about this again, and quite frankly i'm hurt by Telkom's pathetic systems, because i am not willing to persue this, no matter how much i love Telkom's LTE network. for the 100th Time, someone opened a ********** Heita account on my name a few years ago. I supp**** Telkom with all the documentation earlier this year, and after finally doing their due diligence my name was cleared of an wrong doing...or so i thought. fast forward to last week when i found an enticing LTE data package from Telkom that i want to subscribe to, only to find out that still, in October 2015, the ***** tag is still on my name. and the information Telkom still has of me is of the person who committed the ***** in the first place. I mean, what kind of communications company is Telkom. what archaic systems are you using. how i resolved this last time is because i reported them on hello peter. they sent me countless confirmation email and sms's that my name was clear, and now this. Forget Telkom, this country really needs a serious competitor in the internet game. big companies like Telkom are gigantic jokes. they can keep their data packages. communicating with them is a nightmare. thanks