A nightmare!

If you are considering using Telkom for fibre services, please think again. My internet went down a couple of weeks ago and I immediately logged a fault. I followed up for a week once or twice a day. I spoke to numerous call centre agents and received different explanations on virtually every occasion. I virtually begged for a technician to come to the house or at least to receive a call from some technically competent person. I am still waiting. In desperation I went to a Telkom store to be told that they could not help nor could they test my decoder. I then bought a new decoder. What followed was another series of nightmarish situations trying to get assistance on setting it up. Please beware!