A must read, please don't support Telkom, they truly are pathetic. Don't, just don't...

This is my fourth and final attempt to resolve my case.

When I app**** for my contract I told the sales consultant that I do not wish to have a R500.00 limit, but a zero Rand limit. When I received an SMS on 23/05/2017 telling me that my account was in arrears with R2224.96, I was fuming! I called the call center, opened a case and requested that my limit be changed to ZERO! This matter was resolved, REF no: ********** 8.

On 27/09/2016 an amount of R1097.15 was debited off my bank account. I queried the statement on 02/09/2016, and I am still waiting for feedback. REF no. ********** 8.

On 30/11/2017 an amount of R939.58 was debited off my bank account. I queried the statement on 02/12/2017, REF no. ********** 4. I was over charged with R523.58.

I really mean that I was overcharged, because as you remember, I asked the consultant on 24/05/2017 to reduce my limit to Zero. REF no: ********** 8.

I reversed the R939.58 on 01/12/2017. This charge was for November.

On 08/12/2017 R939.58 was debited off my bank account AGAIN.

On 09/12/2017 R416.00 was debited off my bank account. I do not know why. Because, R939.58 was my outstanding balance for November.

I reversed the R939.58 AGAIN on 12/12/2017.

But remember now, I did not reverse R416.00, so, I have paid for November. I hope you can do mathematics. Keep track of what I'm saying, It took me 2 hours to go through 10 months of bank statements and telkom statements, and SMS's.

On 15/01/2018 an amount of EXACTLY R1500.00 was deducted off of my bank account.

I reversed the R1500.00 on 22/01/2018.

To review, I have now been to the bank three times, to reverse a transaction costs me R40.35.

On 27/02/2018 I said "**** It". And I let R1972.52 go off of my account.

So, all in all, for November, December, January, and February I paid not just R1972.52, but also R416.00 (REMEMBER?) and I have spent R121.05 in extra bank charges.

Without the bank charges it comes to R2388.52. Also, this is what I paid for FOUR months of service, and I'm half way through my complaint. Just quick math... I was supposed to pay R1664.00 for four months's service. That means that I was overcharged with R724.52.

Now we can get to the second part of my complaint. Kgothatso at your call center is the dumbest person I have spoken to in my life and you should really give her extra special training or just fire her stupid ass.

I spoke to her on 02/05/2018, you can listen in and I am not apologizing for the way I responded to her, because it's like talking to a wall with a repeat button on repeat that keeps on repeating what it just repeated, not to mention she didn't understand what I was saying, and she refused to open a case...

OK, for my third and last part of my complaint. The "service" I was supposed to receive...

If you check my statements, December 2017 I used 36,830 MB out of my 40,000 MB limit per month (yes I have the 20 GB deal) and my service was cut off on 13/12/2017.

AND YES, THAT IS WHAT IS STATED ON MY INVOICE.

January 2018 I was completely cut off. February 2018 as well. I COULD NOT USE MY INTERNET!

I spoke to a consultant in March, wanting to open a dispute case, because god forbid, I should be able to open a case, and guess what? I couldn't open a case, the consultant did however assure me that, even if my account was in arrears, I should still receive service. She gave me her manager's e-mail address and instructed me to talk to him, and that he could do something about my last 5 months of pulling my hair out and trying to sort out a little dispute. I emailed him on 14/03/2018 ********** I just emailed him again, maybe he didn't get the first e-mail. But I don't think I'll ever hear from him, it's been almost two months without a reply, and I'm really starting to lose trust in this whole "TELKOM" thing...

OK, where you paying attention? Really?

Because... I didn't receive service for 2 months, ON TOP of the R724.52 that I was overcharged... That now gives us a total of, you guessed it!... R724.52 + R416.00 + R416.00 = R1556.52... AND EVERY ****** HUMAN BEING THAT WORKS AT TELKOM IS REFUSING TO LODGE A DISPUTE... I'm just a bit fed up now... Really... Fed... Up...

So, all in all...

Oh and one more thing, on my last statement for April 2018, there is a weird charge...

CLI Presentation 01 May 18 - 31 May 18 R 8.57

And then I saw it on another statement too...

CLI Presentation 12 Mar 18 - 31 Mar 18 R 5.48 CLI Presentation 01 Apr 18 - 30 Apr 18 R 8.50

I have references for my online queries lodged on 02/05/2018. ********** 9 ********** 1 ********** 1 OK, I'm done, I would also just formally like to inform you that if this case is not resolved within 14 days, it will be reported to ICASA and they can investigate the matter further.

Oh, one last thing, I'm supposed to upgrade... NO THANKS...