A more useless bunch does not exist

My mother moved in with my wife and I last year October. She was informed by Telkom that she cannot transfer her line and they suggested a wireless phone working on a sim card.

My wife placed the order and for a month nothing happened, when contacting Telkom again we found out that they lost her order. My wife placed another order and once again nothing happened, when contacting Telkom again we found out they lost the order again. After the third order placed we eventually received the phone but it did not work, the sim was not registered. I went to a Telkom store(Mall of the South) and enquired about getting the phone working, I was told that i9t would take a week for the phone to be activated. A week went by and still nothing, we waited two weeks and called Telkom, they informed us the sim would be active within 48hours, this never happened, we phone three more times and were told the exact same thing, wait 48hours and the phone will be active. I went back to the Telkom store at the Mall of the south and explained my unhappiness with their service and demanded they get the phone working right there or transfer my mom’s credit to her account. I was told there that the person who done the order did not activate the order, this means that every time we phoned Telkom they were lying to us.

What company can take 9 months and still not deliver their service. You are the biggest bunch of idiots I have ever dealt with.