A month without a phone

I went to take out a contract for an iPhone 5s 64GB with telkom a month ago, I have still not heard from them interms of the progress they have made or are making to ensure I recieve the mobile. <br> <br> I have went to the Sauer branch, where the account was originated, on two ocaassions and the consultants tell me they do not have stock. I ask them what they are doing about it, I do not get an answer. <br> <br> This is honestly frustrating, what is more frustrating is the fact that no communication has been happening between the supplier and the customer.