A month with no ADSL or telephone lines

<p>On 22 June I requested cancellation on behalf of Multidimensions’ of our ADSL and telephone lines, and then placed a new order for both as we moved offices on 11 July.</p> <p>After not hearing anything from Telkom for nearly 2 weeks (after being told it will take 5 working days) I phoned in again on Monday 3 July and again on 5 July. Only on the third attempt to escalate the call, they gave me an installation date of 10 July but no one showed up. I escalated the call AGAIN and got another date for 12 July. This time the technician, Clarence, came through but could not get into the premises where the actual lines are, and left. We got hold of the owner, of the said premises, the following day but the technician did not answer his phone nor rep**** to any of our texts and I had to phone Telkom yet again to escalate the call, AGAIN! I asked Telkom if they can help us in any other way (seeing as we are still paying for our old lines) and they suggested getting an integrated sim card with 2gb free data from our nearest Telkom shop. We went to 3 shops on Friday 14 July and they were all out of stock, the Sea point branch took my details but I have not heard anything to this day.</p> <p>I had to phone Telkom yet again to escalate the call, AGAIN! This call-out date was scheduled for today, 18 July. In the meantime Clarence finally got back to us saying he found out that there is an underground cable fault but he cannot do anything about it so he said he would just log it with Telkom, I told him not to as we are getting someone else out seeing as he is not very reliable. But when I phoned Telkom this morning there was nothing diarized anymore, and so no one came out, they said they can't do anything except book another technician out for next week 24 July and the new guy would not be able to check the underground lines, he will just have to log it from his side again as they are just contracted with Telkom. In other words we won't be getting our lines anytime soon it seems and Telkom can't do anything about it.</p> <p>We had to relocate our office to a colleague's house as there are no lines and no compensation from Telkom's side regarding internet even though we are still PAYING for full ADSL and telephone lines that was located at the old premises. Telkom is costing us money on mobile data and mobile calls and ultimately damaging our client relationship as we are not functioning like we normally do.</p> <p>How does Telkom expect businesses in SA to keep their doors open when they are the monopoly but they ‘cannot do anything except book new dates’ and they don’t even keep notes on previous calls, every time I phone I need to explain EVERYTHING AGAIN!!! Not even to mention how they keep putting you through to different departments and then you just end up where you started...and having to explain everything again. You sub-contract technicians but don’t have details for them thus you cannot follow up or give any information regarding statuses of orders.</p> <p>HOW IS THIS COUNTRY STILL FUNCTIONING WITH AN *********** TELECOM SUPPLIER LIKE YOU???????????</p>