A Month to sort out my account

I don't like coming to websites to complain but Telkom has left me with no choice..<br> <br> I logged a problem with my invoice a month ago where they double charged me. They said they will get back to me.<br> <br> After numerous calls from my side to Telkom Mobile, they still have not resolved my query and just keep saying I am in the que, they will get back to me.<br> <br> I have been a loyal client of Telkom for a while, and this is just unacceptable.<br> <br> If Telkom takes double off my bank, I must be patient. But if I don't pay then what happens.<br> <br> I will ensure that my payment at the end of the month does NOT go off until they have sorted out my issues.. Then I will give them a case number and put them in a que