A month to address billing error ???

Hi Telkom,<br> <br> I have now had enough and reverting to this website to *hopefully* get someone to address my issue.<br> <br> I was billed a R1073.33 termination penalty fee on my account. I am a new LTE subscriber and have not terminated anything.<br> <br> Calls to your \accounts\" call centre are a waste of time.<br> <br> I logged the call around at the beginning of January and have followed up on a weekly basis with the call centre. Each time they say they will escalate the call - And nothing happens.<br> <br> I'm so close to cancelling my contract - But too scared as I will probably end up getting ANOTHER termination penalty.<br> <br> Please assist.<br> <br> My reference number is #***4<br> <br> Thanks"