A MONTH LATER AND STILL NO ASSISTANCE!!!

I am still without a working LTE router (purchased 30/09/2015) and have yet to receive a call from one of your technicians - yet you have the audacity to debit me for a product that no one has made any effort to help activate and test!? Even though I've been promised call after call for the past few weeks! I've done the troubleshooting with your call centre in week one and the device could not be activated. Your call centre keeps saying that they've escalated the case and when you ask to speak to a manager one is not available and the agent insists that you as the client call back?! Where is your sense of customer service and delivery?! It's now been a month without any constructive help. Please cancel the 3G contract as was supposed to happen with the migration to LTE, reverse the LTE charge and arrange for a technician to call me to resolve the activation. Alternatively, I can easily drop of the devices at your store and we cancel the entire deal. Would this be easier for you? Would this actually be something you can handle? Kindly ask someone competent to resolve this and address the bunch of idiots you employ as staff.