A month later and all Telkom's call centre can tell me is "wait"

<p>I app**** for a Telkom ADSL and landline almost two moths ago. After a month of calling in, I went into the store and the assistant discovered that whoever logged my application couldn't find my address, so left the ticket unfinished.<br /><br />He kindly corrected it for me and I received a message to say I'd be contacted by a technician shortly. Two weeks later, I called in and was told that they would contact me within two days.<br /><br />A week later and I'm told there is some technical error, but a technician will contact me. I asked when and they cannot tell me. So I said, "a month later and all you can tell me is that I must keep waiting?" The answer was, "yes". <br /><br />Every call centre assistant has a different story and different error. Issue that need to be logged or followed up on the system are just left hanging and the next time I call in the new operator logs it in. EVERY operator I've contacted since day one has spent up to 15 minutes keeping me waiting, not talking me through the process. Sometimes leaving their desk. I'm often left saying, "Hello?" to no answer.<br /><br />The service has been appalling. </p>