A month has passed with no phone call.

I have made two complaints regarding my 3contracts with Telkom. My account was in arrears and i called to make due payment, and WAS INFORMED that my ACCOUNT is still ACTIVE. I then called 16th & 17th Feb 2016 . I was given two references with still no call. I later found out that despite me paying most of my arrears that i have not been contacted as to why i was not informed my account was written off without informing me via sms,email or calling. This is against all consumer laws, i was told i have a balance of R1310(rounded off) then called again to try and ask for my benefits since i have been back paying for data call packages. Next thing i know im told another balance of R2809.60. WHY IS MY ACCOUNT AMOUNTS CHANGING IF IT HAS BEEN WRITTEN OFF??? WHY AM I NOT BEEN CALLED AS I WAS GIVEN A REF. TWO CONTRACTS IS DUE FOR UPGRADES YET NOBODY SEEMS TO WANT ASSIST. WHY CAN'T THAT BILLING DEPARTMENT GET A NUMBER OR EXT TO CALL. . . I have been a customer for more than 6 years there and the service levels are most shocking now. Poor management with no follow up is no customer service to my knowledge. You guys will fall if this poor service becomes acceptable.