A month has gone and NO payment allocation to my account.

A MONTH AND PAYMENT HASNT BEEN ALLOCATED / ACTIONED

Its actually frustrating dealing with Telkom and not being able to complain or even speak to a Manger. I have been request call backs on numerous occasions and still nothing has transpired.

I made a payment on the 9th August using an old EFT reference linked to my OLD account. I then called the Telkom number 180 and was told I need to forward through my proof of payment to the "Documents" email address I did so and soon after received a reply from this mail server explaining that the mail box was full and the my mail was not received by the department. I then called the consultant back and explained what I had received and then was asked to forward the mail through and the consultant would then from their side escalate this to the documents department as well as a team leader. I received various reference numbers from these consultants as i had done this on a daily basis as the account was suspended. To date 27 September my account is suspended the payment was not allocated an consultant on the 14 September managed to get my account open for a few days just while investigations were under way but this still has not been resolved as the account once again had gone into suspended status.

I am frustrated to the point where I want to finish this contract and never do business with them. Yet after each called I am forced to do a survey on the level of service received. The persons working with the results on this survey should've surely picked this up as well as I haven't been leaving any good feedback ???

The Service I'm receiving is way to shocking to know you are just a number and your query will not be attended to as they feel fit. Surely the 4-48 hours turn around time for the Payment allocations department has also expired from the 9th August.

Begging and pleading from a call back from the Team Leader shouldn't be this difficult either. There should be someone higher in the organisation who would be able to assist me or even take the time to listen to my query ?

I'm preparing myself for an even bigger query where they will be deducting my monthly installment and arrears but haven't even allocated a payment from August 9th.

The app never works ???? always a struggle to even log into it. I really don't even know where to start with this complaint as Service is POOR !!!