KM
Konanani M

1 reviews | Active since Oct 2016

31 Oct 2016, 17:24

A month and a half on and no resolution in sight

<p>I asked Telkom for a number port and instead my number was cancelled. I got a Telkom contract through Mondo and I asked Telkom to kindly port my already Telkom number to the new sim. Instead of having my quiry actioned, my number was cancelled. As it stands I cannot perform internet or cellphone banking functions because my number has been cancelled. I cannot open the gate at home because it is linked to my number. I have had this number for more than 10 years and I can't imagine how many people will not be able to get hold of me. </p> <p> </p> <p>At this point I am willing to pay the R800 to cancel the contract I have with you and go somewhere else, just please give me my number back. </p> <p> </p> <p>Thank you</p>

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Replies (1)
Telkom
Telkom's reply01 Nov 2016, 08:26
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Technical Team for further assistance.

Your reference number is ***1.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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