BM
Ben M

1 reviews | Active since May 2013

01 Apr 2016, 10:58

A mission to upgrade a Telkom Mobile contract

It has been now 3-4 months that I am trying to upgrade my Telkom contract without any success.<br> <br> It is either the store does not have stock or I spend hours on the phone dialing 081128 or 10213 and get to listen to the promo of the iPhone 6.<br> <br> I am now left with 3 options:<br> 1. Wait until one day Telkom contacts me again to tell me that I am due for an upgrade (on a contract that is now finished);<br> 2. Continue to try my luck spending a lot of productive hours trying to get them to attend to my case;<br> 3. Take another contract with MTN, Vodacom or Cell C and spend money on 2 contracts instead of one;<br> <br> I am still paying for the contract although it is already finished, unless Telkom is not interested in making money or is trying to see how popular it has become.<br> <br> I would be glad if someone from Telkom could attend to this matter before the end of today or they will lose one customer.<br> <br> Thanks in advance.<br>

0
Replies (1)
Telkom
Telkom's reply01 Apr 2016, 13:04
Official
Hello benmomat,

This response serves as confirmation that your query has been received.
Your reference number : SM219266
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.