A Mickey mouse entity

I have a two Contracts with Telkom for over three months now. I asked for my bills to be combined when I took the contracts and I was told that will be done. When I was debited the following month my debit twice. I went to the store where I took the contracts(Mall of the south) I called was then logged I was promised that the bill be combined. Secondly I asked for my bills to be sent via email. Three months later this is still not done. I mean what kind of service is this. It's like you guys are running a Mickey mouse entity.