A maze of NO SERVICE

When my internet finally stopped working completely, I made the decision to cancel my internet service with Telkom for good. Calling the 10210 was of no use because the agent insisted that nothing was wrong and that she could do absolutely nothing to help. Typical attitude that I have come to expect from Telkom. I sent through a cancellation form on the 20th of December last year but yes, you guessed it, nothing was done even well after their said turnaround time of 21 days.

Today I called 10210 and after holding for about 18 minutes I got through to a call centre agent who insisted that she could do nothing to help me and that I should call another number to put my line in the holding pool. I called the number ***and surprisingly only a minute later someone picked up the call but only spoke about 30 seconds later. She too said that she couldn't help me and that she only deals with the service providers! She directed me to ********** so I resent my original email.

All the while I am being charged for internet that I don't have. Is there anyone out there that can help me so that I can rid myself of this inconvenience and get on with my life? Or do I have to keep going round and round the mulberry bush? Will I be reimbursed? Will I ever be able to migrate my service to another provider?