A Loota Continua

In 2020 during Covid19 Telkom allowed third party vendors to render services on my telkom account for over R2000 for which they could not account as to how it happened and when I allowed it. I had four accounts with Telkom for my Three Sons, myself and the telkom broadband. When I sign these accounts I always make sure I inform the agents, and I always go to a shop and does not do online deals, that only the service as advertised should be allowed on the service. I complained to In October /November 20202 them to no avail and they never responded to my complaint on HelloPeter.

In March 2021 I called again on lines that takes forever to be answered that I want my own cell phone and the broadband cancelled. Behold my cell phone contract was cancelled on time but I assume they would get more money from me through prepaid. Now I have to cancel the broadband although it expired in June for a contract that was signed for 24 month but somehow it becomes the customers responsibility.

This is just to let of steam as customer service is SA is useless in 99% of companies I have dealt with. MassMart may the difference as you can always come back, albeit one time only, per product, and get good service

PS. I was assisted by a very helpful Londiwe on the telkom chatline. Very sorry for people like her that needs to work for such a company