A Lifelong Regret – My Experience with Telkom

If I could give one piece of advice to anyone in their early 20s considering opening a Telkom account, it would be this: don’t even bother. It will be a decision you regret for the rest of your life.

My experience with Telkom has been nothing short of a nightmare. I can’t even place the blame solely on the customer service agents because it’s clear that the issues run much deeper. The problem is rooted at the very top—management and leadership are the reason Telkom operates in such a dysfunctional way.

It feels like even the people working there are trapped in an environment they’d rather escape. Why would anyone want to work for a company that’s so poorly managed? The customer service is appalling, the website is a disaster, and interacting with their bots is beyond frustrating. Nothing is ever seamless, efficient, or user-friendly.