a lead line for almost a month

<p>I logged a fault with Telkom on the 21st of last month. After contacting them daily to find out the progress, to date nothing has happend. The initial escalation was closed and the second escalation has also had no effecct. I spoke to a supervisor at the callcentre who advised me that the technician who was assigned the case a week ago has a mobile number that is non-existent. The techinician's supervisor stated that we should continue trying his line instead of assigning someone else that can assist. The supervisor at the callcentre advised me of the number of the cable division which only rings and has a repetitive message stating that the "line is congested" which is the first I have ever come across such an auto reponse. No-one provides any feedback, no-one reverts to you. We just sit with a deadline. When are the people that get paid actually start earning their salary. It so strange that the telecomm industry goes through retrenchment processes and yet people who are dead-wood are retained.</p>