A journey through your worst nightmare and beyond... with Telkom

On 23 December 2017 my Wi-Fi - ADSL at home stopped working. I logged it then as a fault. From day one I did not receive any notifications about progress, acknowledgement of receipt, nothing. So I called again on 27, as every other day was a public holiday. They assured me again, the problem was being seen to and they even gave me an escalation number, again no feedback, so I have called daily for the last 3 weeks. Until today, 16 January, almost a month now, no service. I was offered an alternative to go onto fixed line look alike, I had to go into a SHOP to do this and then was told that I would get 10G max. I am paying for 100G, the debit order won't be adjusted, so how is that an equal service or a resolution to my problem? The latest update is that the Technician has now passed the problem onto the "Cables department", how much longer do I wait now for the Cables department to come and replace a cable? I was even told outright by a Telkom phone consultant that I'm not a 'business' so I don't get preference, yet I'm a paying customer? What is my next step, take my router into the Telkom shop, have a tantrum there, hand it back and cancel my debit order, all of which are sounding like the only solution to this problem since Telkom doesn't give a damn! No use having these fabulous new deals when your service SUCKS!! To hell and beyond!

Who pays your fat salary Mr CEO Sipho Maseko, obviously not your customers because you don't give a damn about any of us, you're running a circus show with this revolting lack of delivery! Don't brag about all these new deals, with your flashy adverts, cheap prices, FIX YOUR SERVICE DELIVERY FIRST!