a joke of a service provider

my mother is old and asked me to call into telkom as she cannot load a prepaid voucher on her line.<br> i called in about 7 times to different departments and getting transferred as no one has the knowledge of how to assist me. Finally after holding on the line for a \call center manager\" as she says she is (SUMAYA) she advised they cannot seem to see what the problem is on the account as all seems fine on her system and that i must ask my mother to go into a Telkom store for assistance, if they fail to assist i must call them back. Utter Nonsense.....<br> [Email Removed] - ***"